Front Office Manager -Alai Crete, a Tribute Portfolio Resort

We are seeking an experienced and dynamic Front Office Manager (FOM) to lead the Front Office team at Alai Crete, a Tribute Portfolio Resort. This role is ideal for a hospitality professional with strong leadership skills, a passion for guest service excellence, and proven experience in managing front office operations within a high-quality hotel environment.

Responsibilities 

Oversee and manage daily Front Office operations.

Ensure high standards of guest service and handle guest feedback, complaints, and special requests professionally.

Lead, train, and motivate the Front Office team to achieve service excellence and operational goals.

Monitor room availability, reservations, and occupancy in coordination with Reservations and Housekeeping.

Ensure accurate billing, cash handling, and compliance with hotel financial procedures.

Ensure compliance with company policies, brand standards, and health & safety regulations.

Coordinate closely with other departments to ensure smooth hotel operations and guest satisfaction.

Qualifications

Minimum 3–5 years of experience in Front Office operations, including at least 1–2 years in a supervisory or managerial role.

Proven experience as Front Office Manager, Assistant Front Office Manager, or similar leadership position.

Excellent command of English (additional foreign languages will be considered an advantage).

Strong leadership, organizational, and problem-solving skills.

Excellent communication and interpersonal abilities.

Strong knowledge of PMS systems and Front Office procedures.

Ability to work under pressure and manage multiple priorities.

Professional appearance and customer-focused mindset.

Hospitality or Tourism Management qualification is preferred.