We are recruiting talented
Front Office Agent
to be part of our team at our Myst boutique hotel in Oia, Santorini for the 2026 season.
Job Summary
The Front Office Agent / Concierge is the first point of contact for guests, responsible for providing exceptional service throughout their stay. This role includes managing check-ins and check-outs, handling guest inquiries and requests, offering local information and personalized recommendations, coordinating with other hotel departments, and ensuring a seamless, memorable guest experience in line with 5-star standards.
Main Responsibilities
- Welcome guests courteously and professionally, following luxury hospitality standards.
- Respond to all guest requests via email, phone, or messaging service professionally and promptly.
- Handle all guest check-in and check-out procedures accurately and efficiently.
- Collect proper payment for room charges and incidentals.
- Maintain comprehensive knowledge of hotel facilities, including room categories, restaurants, and the company’s yacht services.
- Register and confirm guest information, including allergies and food preferences, and activate magnetic room keys.
- Properly assign rooms to guests.
- Inform guests of hotel amenities and services.
- Promote and provide information about the company’s restaurants and make reservations, giving priority to in-house establishments.
- Provide information and book tours and activities for guests, prioritizing the company’s services.
- Collect A la carte breakfast orders for the next morning.
- Charge transfers and extra services to guest rooms accurately.
- Maintain a clean and organized workspace at all times.
- Communicate with housekeeping, restaurant, bell staff, and maintenance departments as needed.
- Hand over relevant information to the next shift verbally and via the logbook.
- Resolve guest requests, complaints, or problems calmly and effectively.
- Inform management immediately of any serious incidents.
- Perform routine administrative tasks, such as sorting emails and filing documents.
- Follow and comply with all hotel operating procedures.
Qualifications & Skills
- Minimum 1 year experience in a Front Desk role.
- Degree in Hospitality / Tourism is an asset.
- Excellent verbal and written communication skills in Greek and English; additional languages are an advantage.
- Computer literate, including knowledge of Microsoft Office.
- Familiarity with hotel PMS systems, especially Pylon, is an asset.
- Ability to stay focused and calm under pressure.
- Strong guest service orientation.
- Professional appearance and positive attitude.
The Company Offers
- Competitive salary with accommodation and meals provided.
- Free Wi-Fi and laundry services.
- Training on company standards, procedures, and systems.
- Dynamic working environment with full support.
- Opportunities for career growth and development.
Please send us your CV with a recent photo and any available references/recommendations.