We
are recruiting talented
Front
Office Agent
to
be part of our team at our Myst boutique hotel in Oia, Santorini
for the 2026 season.
Job Summary
The
Front Office Agent / Concierge is the first point of contact for guests,
responsible for providing exceptional service throughout their stay. This role
includes managing check-ins and check-outs, handling guest inquiries and
requests, offering local information and personalized recommendations,
coordinating with other hotel departments, and ensuring a seamless, memorable
guest experience in line with 5-star standards.
Main Responsibilities
- Welcome
guests courteously and professionally, following luxury hospitality
standards.
- Respond
to all guest requests via email, phone, or messaging service
professionally and promptly.
- Handle
all guest check-in and check-out procedures accurately and efficiently.
- Collect
proper payment for room charges and incidentals.
- Maintain
comprehensive knowledge of hotel facilities, including room categories,
restaurants, and the company’s yacht services.
- Register
and confirm guest information, including allergies and food preferences,
and activate magnetic room keys.
- Properly
assign rooms to guests.
- Inform
guests of hotel amenities and services.
- Promote
and provide information about the company’s restaurants and make
reservations, giving priority to in-house establishments.
- Provide
information and book tours and activities for guests, prioritizing the
company’s services.
- Collect
A la carte breakfast orders for the next morning.
- Charge
transfers and extra services to guest rooms accurately.
- Maintain
a clean and organized workspace at all times.
- Communicate
with housekeeping, restaurant, bell staff, and maintenance departments as
needed.
- Hand
over relevant information to the next shift verbally and via the logbook.
- Resolve
guest requests, complaints, or problems calmly and effectively.
- Inform
management immediately of any serious incidents.
- Perform
routine administrative tasks, such as sorting emails and filing documents.
- Follow
and comply with all hotel operating procedures.
Qualifications & Skills
- Minimum
1 year experience in a Front Desk role.
- Degree
in Hospitality / Tourism is an asset.
- Excellent
verbal and written communication skills in Greek and English;
additional languages are an advantage.
- Computer
literate, including knowledge of Microsoft Office.
- Familiarity
with hotel PMS systems, especially Pylon, is an asset.
- Ability
to stay focused and calm under pressure.
- Strong
guest service orientation.
- Professional
appearance and positive attitude.
The Company Offers
- Competitive
salary with accommodation and meals provided.
- Free
Wi-Fi and laundry services.
- Training
on company standards, procedures, and systems.
- Dynamic
working environment with full support.
- Opportunities
for career growth and development.
Please send us your CV with a recent photo and any available references/recommendations.