❔Do you have
previous experience supporting service systems or technical operations?
❔Do you have
experience participating in or supporting audits, quality checks, or process
reviews?
ManpowerGroup, on
behalf of Frigoglass, a leading multinational company in the cooling
solutions industry, is seeking a Service Systems and Technical Audits Coordinator to join the Service Organization.
📌 Location: Athens
📍 Working Model: Hybrid
as role may use remote work arrangement
🖋️You will be
reporting to: Service Technical Support Manager
What you will do:
The role supports the daily operation of service
systems and platforms, providing support
to Service Operations, supporting the implementation and configuration of
service systems, and testing new developments.
The position also coordinates Technical Audits with local service teams to
evaluate the quality of services provided ,while monitoring and analyzing
service performance KPIs .
More specifically:
- Support the
implementation of Service Systems for new countries and customers
- Evaluate the
quality and performance of new system developments prior to production
deployment
- Support
local service teams with day-to-day system issues and configuration activities
(models, refrigerants, asset creation, spare parts compatibility, new assets)
- Coordinate
and follow up the annual Technical Audits plan with local service teams
- Track Audit
Quality KPIs, prepare reports, and support action plans to improve service
quality
- Conduct
random audit and cross-check visits across local Service Operations
- Follow up
service calls for newly launched ICMs and during field test projects to
identify product inefficiencies
-
Monitor failure rates
and identify quality and performance issues for Frigoglass-produced ICMs
serviced by the Frigoglass Service Network