• Good general and technical education with qualifications in telecommunications, electronics and computing, TEI or University degree
• Knowledge of ISDN signalling, Sip messages, IMS network, RTP, PRI, Routing, PBX configuration
• Knowledge of Cisco equipment/Call manager/programming
• Thorough knowledge, end to end, of fixed voice telecommunication network operation
• Knowledge of networks/switches
• Basic Knowledge of MetroETH, Microwave, EFM Services
• Knowledge of Microsoft Office programs (Word, Excel, PowerPoint)
Key performance indicators:
• Delivery time
• Qualitative implementation to cover customers’ needs
Core Competences, knowledge and experience:• At least 1 year of experience in administration of technology services (Fixed telephony – PBX administration)
• Very good organizational, analytical and interpersonal skills
• Logical approach to problem solving and self-motivation
• Ability to retain knowledge and cross-match new problems with previous ones (problem-solving skills)
• Broad experience of supporting major corporate customers through virtual teams, suppliers, contractors and integrators
• A good command of written and spoken English