ICAP Executive Search & Selection is one of the premium consultancies and part of ICAP People & Employment Solutions, the largest HR Services Provider in Greece and Cyprus. With more than 50 years of experience, we specialize in assessing and recruiting Senior to Middle Level Executives across all sectors.
ICAP Executive Search is partnering exclusively with a leading international organisation to identify a high-potential Salesforce Administrator to join its Data & Platforms, Commercial team.
This is an exciting opportunity for a Salesforce professional to take ownership of a critical global CRM environment, supporting commercial operations, driving process optimisation and automation, and delivering new capabilities that enable teams to work more effectively and make data-driven decisions.
Salesforce Administrator - Ref (6299/SFA/ESS/GR)
Location: Athens, Greece OR Nicosia, Cyprus
Reporting to the Director – Data & Platforms, you will play a key role in the day-to-day management, optimisation and continuous development of the organisation’s Salesforce ecosystem.
You will be responsible for the ongoing management of the Sales and Service Cloud platform, ensuring users have the right tools, processes and data to support effective commercial operations. You will also act as Product Owner for the organisation’s global sales contracting solution.
The role combines Salesforce administration and user support with product development, process improvement and project management, working closely with business stakeholders and technical teams to translate requirements into effective CRM solutions.
Key Responsibilities:
- Manage the day-to-day administration and maintenance of the Salesforce CRM environment.
- Govern CRM data and processes, ensuring data accuracy and integrity.
- Act as the first point of contact for users, providing Salesforce support and guidance.
- Own and continuously improve CRM processes, governance and standards.
- Manage and develop the CRM product backlog and prioritise enhancements.
- Translate business requirements into clear technical requirements and solutions.
- Design and implement automation using Salesforce Flow and supporting processes.
- Develop and maintain CRM reporting and KPIs.
- Support CRM marketing engagement tools and related platforms.
- Manage the global sales contracting solution and support ongoing improvements.
- Maintain CRM knowledge resources, user guides and training materials.
- Support change management, training, onboarding and user adoption.
- Collaborate with Sales leadership and wider platform teams to identify opportunities for optimisation, automation and operational efficiency.