Job Title: Bell
Location: On site
Job Type: Seasonal
Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to excellence and growth. We are seeking a highly motivated Bell to uplevel the experience of our guests.
Job Role : As a Bell at Miraggio Thermal Spa Resort you are responsible for creating a warm and memorable first impression for our guests. Your primary role is to provide efficient and attentive guest services, including greeting and assisting with luggage, valet parking, and providing information about the hotel. Your commitment to exceptional service contributes to our guests' overall experience.
Key Responsibilities:
- Guest Welcome and Assistance: Welcome guests upon arrival, open doors, and assist with luggage and personal belongings. Provide information about the hotel's services.
- Luggage Handling: Safely transport guests' luggage to their rooms and ensure it is placed securely in their assigned accommodations. Retrieve luggage upon check-out and assist with transportation to the lobby or vehicles.
- Valet Parking: Assist guests with valet parking services, ensuring their vehicles are securely parked, retrieved promptly, and kept in excellent condition. Handle keys and parking tickets responsibly.
- Concierge Services: Offer recommendations, directions, and information if asked by our guests.
- Safety and Security: Maintain a secure and well-organized luggage room and lobby and entrance area. Report any security or safety concerns to hotel management.
- Communication: Effectively communicate with guests and fellow team members to ensure smooth coordination and provide the highest level of service.
- Teamwork: Collaborate with other hotel departments, such as the front desk, housekeeping, and maintenance, to ensure guest needs are met promptly and effectively.
- Special Requests: Handle special guest requests, or addressing specific needs, with a focus on exceeding guest expectations.
Qualifications:
- High school diploma or equivalent. Additional education in hospitality is a plus.
- Excellent knowledge of Greek and English languages. Third language will be considered accordingly.
- Previous experience as bell or similar guest services role is preferred.
- Exceptional guest service skills and a friendly, professional demeanor.
- Strong physical fitness, including the ability to lift and transport luggage and stand for extended periods.
- Excellent communication and interpersonal skills.
- Availability to work in shifts, including evenings, weekends, and holidays
- Driving licence is a must.
- Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.
If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!
All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.
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