Customer Care Back Office Supervisor

Randstad is looking for an Customer Care Back Office Supervisor on behalf of ZeniΘ, the 1st provider of integrated energy in Greece, with natural gas and electricity!

If you:

✓ Have expertise in back office team management

✓ Have understanding of performance metrics

✓ Have the ability to work in a fast-paced environment

✓ Want to develop your career by joining a leading company like ZeniΘ

If all the above sounds appealing to you, then this role as a Sales Call Center Coordinator is what you are looking for!

As a Customer Care Back Office Supervisor your duties will be the following:

• Manage a team of Back Office operations employees and ensure smooth running of the Back Office procedures
• Provide guidance, feedback and support to the employees
• Identify areas for improvement and take appropriate actions to meet performance goals
• Support and contribute to initiatives and strategies to improve efficiency, quality and productivity
• Monitor team’s actions in order to ensure that provided information and serving is aligned with Company’s policies and procedures
• Monitor team performance and report on metrics
• Goal tracking, design of proposals and actions necessary to achieve them
• Discover training needs and provide coaching
• Develop and implement improvement plans when needed

The ideal candidate for the position of Customer Care Back Office Supervisor is a professional with:

• BSc degree
• Master degree will be an asset
• At least 3 years of prior work experience in similar position
• Computer literacy (MS Office, Internet)
• Very Good knowledge of English
• Knowledge of CRM software
• Management skills
• Strong organization skills with the ability to manage multiple priorities and able to work independently
• Excellent communication
• Excellent negotiation skills
• Customer oriented
• Problem solving skills
• Attention to details
• Ability to understand the needs of the customer
• Effective time management
• Excellent interpersonal skills
• Dynamic, effective and highly motivated

ZeniΘ offers the following benefits to the Customer Care Back Office Supervisor position:

• Working in a multinational environment
• Competitive salary and benefits package
• Monthly ticket restaurant
• Ability to work in a hybrid model
• Private medical insurance
• Private pension plan
• Continuous educational and growth opportunities
• Friendly working environment
• Employees’ discount program on company’s products (gas & electricity)

ZeniΘ is committed to providing a safe, flexible and respectful environment for all employees and clients, free from all forms of discrimination, bullying and sexual harassment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best, regardless of race, ethnicity, color, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation, and any other characteristic.

If you believe your profile could be a good match for the Customer Care Back Office Supervisor role, apply now!

For more information on the Customer Care Back Office Supervisor role, you can contact Fay Vasimvosi at +30 6940276237.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.