Terms of Reference
Job Title: Accompaniment Focal Point
Duty Station: Thessaloniki
Reports to: Protection Manager, Accompaniment Focal Point Team Leader
Purpose/objective of the position:
He/she is responsible for gathering and spreading information, booking appointments, assisting PoCs during appointments in hospitals and public services, making PoCs familiar with the procedures of public services and providing the right information to the Protection team.
He/she is expected to be honest and transparent and keep the necessary level of confidentiality on information acquired on the job.
Monitoring and Reporting
Provide regular progress reports to coordinator and other focal points where required. To provide on daily, weekly and monthly basis the updated requirements to the Coordinators, Protection team and other Actors.
Specific Tasks Related to the area of medical services
- Booking appointments at the right department.
- Accompany patients to the hospitals during appointments and emergency situations. Receiving results of
- examinations and getting instructions by the doctors for the follow up as well as informing the patients accordingly.
- Provide regular feedback to Protection team, Coordinators and specific Actors.
- Filling daily reports and ensuring correct filing of documentation.
- Provide specific assistance to PWSN requiring additional support by providing services when it’s needed and giving the necessary instructions. This may include orientation to independent use of service, support in provision of acquisition and use of medication.
- To accompany and progressively independently introduce and orient PoCs with the procedures of medical services.
Specific Tasks Related to the area of Public Services
- To assist PoCs to fulfil the necessary requirements and procedures to receive AMKA (social number) AFM (tax number). The procedures and requirements include visits of Municipality / Government and Medical offices.
- To assist in the orientation of PoCs to other required mainstream services related to documentation e.g. public registry
Human Resources and Personnel Management
- Ensure the creation and maintaining of respectful and positive working relationships, which allow for the effective implementation of all activities.
Finance and Administration
- Comply with all established procedures for financial management
Other
Perform other tasks and duties as required in order to ensure a correct implementation of project activities