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Sales & Reservations Manager - Mykonos

Ημ/νία Δημοσίευσης: 04/10/2021
Κατηγορία: Τουρισμός - Ξενοδοχεία
Απασχόληση: Πλήρης
Πόλη: ΜΥΚΟΝΟΣ
Ελάχιστο Απαραίτητο Επίπεδο Σπουδών: Γενικό Λύκειο

Περιγραφή

A brand new 5* star boutique property in Mykonos is seeking to recruit an experienced
Sales & Reservations Manager - Mykonos.

The duties of the successful candidate include:

  • Assisting and advising customers who may be choosing from a variety of accommodation options
  • Making reservations for customers based on their various requirements and budgetary allowances
  • Checking the availability of accommodation or transportation on the customers’ desired travel dates
  • Helping plan travel itineraries by suggesting local tourist attractions and places of interest
  • Processing payments and sending confirmation details to customers
  • Sorting out any issues that may arise with bookings or reservations
  • Selling and promoting hotel facilities or other services
  • Answering any questions customers might have about the reservation process (arrange transportation, rent car, etc.)
  • Updating rate levels and availability in booking channels according to the general strategy provided by the Sales Director
  • Room Allocation in the PMS, implementation of Sales strategy, Reporting on a weekly & monthly basis.
  • Updating content for IDS, website, etc
  • Up-selling, when appropriate, by informing customers of additional services or special packages, such as concierge services, room type upgrades, Restaurant reservations or other activities (excursions, scuba diving, yacht renting, etc.)
  • Support provided to customers who may need to amend, cancel a reservation, or change room type (flexibility and empathy)
  • Responsible for customer rating channels such as TripAdvisor & Booking.com (provide constructive feedback & answer to guests’ feedback)

Απαραίτητα Προσόντα

The ideal candidate should possess following skills & education qualifications:
  • High school diploma & University degree would be considered as a plus
  • Experience working in sales or reservation department, preferably in the hospitality industry for 4* or 5* properties
  • Customer-service experience & understanding
  • Excellent written and verbal communication skills both in English & Greek (any additional third foreign language would be considered as a plus)
  • Multi-tasking and time-management skills, with the ability to prioritize tasks
  • Proficient in Microsoft Office Suite
  • Data entry experience in PMS programs
  • Flexible working hours