Guest Experience Agent

Andronis

is currently recruiting for season 2023

We are looking for a Guest Experience Agent who wants to move his/her career forward. If this sounds a great challenge for you, why don ‘t you join Andronis team consisting of 5 hotels in Santorini, with more than 600 employees, all driven by an inspiring purpose of providing the finest services around the world.

About us

A luxury collection of boutique hotels, fine dining restaurants & more in Santorini & Athens.
Our mission is to deliver real, heartfelt hospitality that will leave a lasting impression on each guest’s heart and mind.

We are passionate about creating moments and memories that resonate long after they have passed. We achieve this by ensuring our guests truly enjoy the simple pleasures. Each Andronis property is inspired and informed by the landscape and the culture it resides within. We have charged ourselves with the task of redefining and reimagining hospitality, with a focus on space, peace, and unparalleled service. Cosmopolitan life at its best & authenticity is what lies at the heart of the #AndronisExperience.

Meet the team

Our team has people with vision and passion for what they do. Our people are our greatest asset and our greatest investment. We are committed to continuous training, personal development and support of every team member. The management of the company, as well as a team of Mental Health scientists, care every day for the well-being of each employee and each team on a personal and professional level.

As a Guest Experience Agent you will…

• Satisfying guest needs and exceeding guest expectations your top priority
• Greeting guests by name and escorting them on a tour of the hotel on the way to their room
• Perform administration duties and check-in/check-out procedures
• Project a positive hotel image at all times
• Assisting with itineraries and preparing necessary vouchers for guest activities

Entry Requirements:

• Experience in a 4 or 5 stars boutique hotel environment
• Excellent command of the English language, both spoken and written
• Additional language knowledge would be consider an extra asset
• Great conversational and organizational skills while being teamwork-oriented
• Be a team player and a great communicator with guests from all over the world, colleagues and managers in all departments
• Upselling and organizational skills
• Positive outlook and outgoing personality
• Experience with Front office software, like Opera, Fidelio & Protel
• EU citizenship is required

Why be part of our journey?

It is a unique chance for you to work in one of the fastest growing hotel groups in Greece, alongside dedicated colleagues and professionals. Being a part of Andronis is not “just a job”. There is purpose, passion, and meaning in what we do. We place great emphasis on passion and team spirit – reasons why our well-rehearsed team has been together for many years.
The goal Andronis set from the beginning is the provision of high-standard services for its customers, partners and the society of Santorini. A valuable pillar for Andronis is its staff, who are considered the most essential image of the company.

Our promise to you

Andronis offers an energizing workplace adopting an open culture and transparent communication. We encourage a collaborative working environment while offering development opportunities for our employees. All our employees are treated with respect, while we strive to ensure you have the tools and resources you need to be successful.

Please send your CV with a recent photo

Resumes that do not complete the requirements or have no recent photo included will be not taken into consideration.