Reservations Manager

Job Summary:

We are seeking a highly organized and detail-oriented Reservations Manager to oversee the reservations department of our hotel. The ideal candidate will be responsible for maximizing room occupancy, managing online and offline bookings, and ensuring smooth communication between guests and internal departments.

Key Responsibilities:

• Manage and supervise all hotel reservation activities (direct bookings, online channels, travel agents, walk-ins)
• Ensure accuracy of reservation details and communicate effectively with relevant departments
• Analyze booking trends and prepare reports such as occupancy forecasts, pickup reports, and performance analytics
• Implement and maintain pricing strategies across all distribution channels
• Ensure prompt responses to guest inquiries and reservation requests, maintaining a high standard of service
• Utilize and manage the hotel’s PMS/CRS and online booking systems (Pylon)

Requirements:

• Degree in Hospitality Management, Business Administration, or a related field
• Minimum 2–3 years of experience in a similar role within the hotel industry
• Excellent command of English, both written and spoken; knowledge of additional languages is a plus
• Proficient in hotel reservation systems (PMS/CRS), OTA extranets, and Microsoft Excel
• Strong leadership, organizational, and multitasking skills
• Ability to work under pressure and solve problems effectively
• Excellent interpersonal and communication skills

What We Offer:

• High salary package
• Opportunities for professional development and training
• Supportive and dynamic work environment
• Accommodation and/or meals (if applicable)
• Work 8 months on site/4 months remote