Front Office Manager

Key Responsibilities

Guest Services Management: Oversee front office operations including check-in, check-out to ensure smooth and exceptional service.

Team Leadership: Recruit, train, supervise, and motivate front office employees, fostering a culture of professionalism and high performance.

Operational Oversight: Monitor daily operations, ensure adherence to hotel standards, and resolve operational issues promptly.

Guest Satisfaction: Handle guest complaints and feedback, implementing improvements to enhance overall guest experience.

Coordination: Collaborate with other departments (housekeeping, maintenance, F&B, etc.) to ensure seamless guest services.

Reporting & Analysis: Prepare performance reports, analyze guest feedback, and implement strategies to increase efficiency and satisfaction.

Qualifications & Experience

• Previous experience as a Front Office Manager or similar role preferably in a 5* luxury hotel.
• Degree in Hospitality Management / Tourism.
• Computer Literacy and knowledge of Hospitality software (Opera, Fidelio).
• Fluency in English.
• Fluency in a second language (Russian, German, French).
• Strong communicative, interpersonal, managerial & problem-solving skills.

Benefits:

Team: Becoming a member of an organization that cares about its people, the environment, and the local communities

Grow: Have room to grow and develop via numerous opportunities for learning, professional development, and career advancement

Care: Competitive remuneration package, Accommodation & daily transportation, Full board meals, Departmental training