A premier Hotel Group with properties in Athens and Mykonos is seeking a detail-oriented Reservation Agent for a full-time, on-site role based in Athens.
Key Responsibilities
- Portfolio Inventory Management: Process and oversee all reservation requests, modifications, and cancellations across both the urban Athens properties and seasonal Mykonos resorts.
- Yield Optimization & Upselling: Utilize strategic cross-selling and upselling techniques to optimize Average Daily Rate (ADR) and Revenue Per Available Room (RevPAR) through room upgrades, extended stays, and ancillary services.
- B2B & B2C Communication: Manage high-volume correspondence via corporate email and telecommunications with individual guests, corporate clients, wholesalers, and luxury travel agencies, ensuring compliance with corporate service standards.
- Data Integrity & PMS Maintenance: Maintain absolute precision in data entry within the Property Management System (PMS), ensuring accurate billing instructions, deposit processing, and guest profile history.
Qualifications and Requirements
- Experience: Minimum of 2 years of progressive experience within the reservations or front office department.
- Education: Degree or Diploma in Hospitality Management, Tourism Studies, Business Administration, or a related field.
- Linguistic Proficiency: Native or professional fluency in both English and Greek is mandatory. Exceptional written and verbal syntax is required for executive-level communication.
- Technical Competency: Advanced proficiency in industry-standard Property Management Systems (e.g., Pylon) and Channel Managers (e.g., Webhotelier).
Benefits
- Competitive salary package.
- A dynamic, friendly, and collaborative work environment.
- Professional development and growth opportunities within the hotel group.