Webhelp Hellas is looking to recruit a Sales Supervisor with fluent English. Fluent French/Arabic would be considered a plus.
Job Description:
• Drive team KPIs, including and not limited to:
1. Client country quota ($, coverage).
2. Individual agent quota.
3. Agent productivity.
• Participate to country client Business planning exercise (Partner/Customer focus, Coverage considerations, Product/Promotional needs to grow business, etc.).
• Build, maintain & communicate a strong ambition for the business, team and individuals.
• Ensure the right Process of Management & KPIs to drive the organization’s performance against sales goals, strategies & action-plans. Be accountable for results.
• Develop succession planning within the team, to ensure continuous skill set development/growth for the individuals.
• Perform on going coaching activities with sales agents, coordinate with training department where needed in order to drive individual development.
• Deliver team communication in a motivational manner, build team energy.
• Demonstrate strong influencing skills to drive the team, managing change effectively, resulting in positive outcome
• Drive the execution of the sales strategy (client portfolio, campaigns/initiatives/programs, target markets, partners & customers, sales coverage) through right POM and KPIs.
• Drive the sales pipeline, guarantee forecast/predictability and maximization of margin through the right activities, POM and KPIs.
• Assessment of team skills/motivation, identifying potential resource risks, flagging to HR/Management any anticipated hiring needs.
• Coordinate effectively with HR, to ensure pipeline of candidates available to support new recruitment needs.
• Troubleshoot on issues/escalations that affects people/team perf & constantly look for new ways to evolve space, driving improvement in sales operation and performance.
• Support Client in sales tactics and action plan to anticipate partner/customer needs to pro-actively provide business recommendations.
• Constantly looks for new and better ways to drive sales operations and sales performance.
• Interlocks with client EMEA, Sub-regions, and countries on a weekly basis. Manage, motivate and coach team to overachieve quota.
• Build a true succession plan to allow individual growth within sales teams.