TOR Hotel Group
is a family-owned business with a long heritage in hospitality, which dates
back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since
then, the Tornivoukas family has continued its long tradition with the creation
of 5 unique hotels in Northern Greece.
Join Eagles
Resort team in a fast growing working environment as a
Front Office Agent
Location: Ouranoupolis, Halkidiki
Key Responsibilities:
- Ensure a
polite and warm welcome to all guests, manage all department’s related
operations (check in/out, payments, keep front desk tidy, answer and redirect
all incoming calls and e mails, receive letters or packages and distribute
them)
- Build full
knowledge of Resort and hotel facilities, services and local area
- Upsell
additional Resort facilities and services
- Monitor
front office expenses, order material supplies and all necessary hotel
documents
- Maintain at
all times a high standard of personal appearance and hygiene
- Ensure
excellent response to all guest requests / complaints; maintain confidentiality
of guests information and follow proper protocol
- Qualifications / Personal characteristics:
- Minimum 2-3
years of experience in a similar position ideally within a 5* Luxury Hotel
- Excellent
knowledge of English language; a second language (German, Russian or French)
will be considered as an asset
- Computer
literacy and experience in Opera / Fidelio programs
- Strong
interpersonal and organizational abilities, problem solving person
- Degree /
Diploma in Hotel Management
- Pleasant
personality with enviable customer service skills, a team player passionate
about the job and focused on providing high quality results
Benefits:
- Competitive
salary remuneration
- Career
development in a fast paced growing work environment
- Daily meals
and accommodation
- Training
opportunities
TOR Hotel Group is an equal opportunity employer
committed to hiring a diverse workforce and sustaining an inclusive culture. We
are proud to offer excellent and professional working environment and further
career development to passionate professionals.
www.torhotelgroup.gr/career