Pet City Group is the leader in the pet retail market in Greece with over 35 years of presence. The Group consists of 800 employees, 100+ stores, 4 online shops, and a variety of over 15.000 products, including top-of-the-line and exclusive brands. Pet City Group also offers a range of pet care services, including grooming and veterinarian care, as part of our mission to provide the best customer experience to our beloved pets and their parents.
We are currently looking for a Logistics Manager to join our pawsome Logistics Team!
Your role as a Logistics Manager
As a Logistics Manager, you will be responsible for the smooth and efficient operation of the warehouse and day-to-day logistics activities, ensuring the effective execution of inbound, storage, order preparation and distribution processes across our retail store network, e-commerce operations and other business channels. You will play an active role in coordinating warehouse teams, allocating workload and resources, monitoring productivity and KPIs, and driving continuous improvement initiatives, working closely with the Logistics Center teams. We are looking for a hands-on operational leader who stays close to the day-to-day reality of warehouse operations, understands the people and processes behind the numbers, and can translate data and KPIs into clear, actionable improvements. Someone who can effectively lead within a complex and demanding logistics environment, set clear priorities for their teams, and ensure that logistics operations consistently support the growth and evolving needs of Pet City Group’s Retail, e-Commerce and other commercial channels.
Key Responsibilities
- Take ownership of the day-to-day operation and coordination of the Logistics Center, ensuring that all activities are carried out smoothly, safely and efficiently.
- Coordinate operational teams, ensuring clear allocation of responsibilities and effective utilization of people and operational resources.
- Oversee end-to-end warehouse operations, including inbound receiving, put-away, storage, replenishment, picking, packing, order preparation and dispatch.
- Ensure the timely and accurate preparation of retail store orders and coordinate distribution to the store network through the company’s own fleet.
- Oversee the handling and fulfillment of high-volume e-commerce orders, ensuring that required turnaround times and service levels are consistently met.
- Monitor key warehouse operational KPIs, including productivity, order accuracy, on-time order preparation, picking performance, inventory accuracy and resource utilization, identifying performance gaps and implementing corrective actions.
- Plan and allocate workload and manpower across warehouse functions based on daily volumes, business requirements and peak demand periods.
- Ensure compliance with established warehouse procedures, quality standards and Health & Safety requirements.
- Ensure the effective use of WMS and other warehouse tools and systems, supporting operational accuracy and efficiency.
- Analyze operational data and identify opportunities for process optimization, productivity improvement, better space utilization and operational cost reduction.
- Actively contribute to the design and implementation of continuous improvement initiatives, supporting the evolution of logistics operations in line with the company’s growth and business needs.
- Work closely with Commercial, Supply Chain, e-Commerce, Retail and B2B teams, ensuring warehouse operations are aligned with business and commercial priorities.
- Prepare and regularly present operational reports and KPI dashboards, providing clear visibility into Logistics Center performance, key challenges and areas for improvement.