Apifon is a technology company that develops business messaging services. It is headquartered in Greece and maintains offices in Thessaloniki, Athens, Madrid, and Cyprus. Through Apifon platform businesses can grow their audience, create multichannel messaging campaigns, measure their performance and enable marketing automations to increase revenues and improve customer experience. All achieved through multiple communication channels like SMS, RCS, Email, Viber, and other chat apps.
Description of the role
IT Operations Specialist Working within the IT Operations team, to ensure employees and systems across all physical and remote sites can work effectively, by maintaining the existing hardware infrastructure (networking, servers, phone system, computers, laptops, mobile devices) and identifying issues and areas of improvement
Key duties and responsibilities
- Resolve IT Support Requests against agreed Objectives, KPIs and SLAs
- Escalate Advanced Cases
- Maintain Service Records and Documentation
- Provide hands-on or remote support across all Apifon employees or systems
- Interact with external suppliers to improve efficiencies and services.
- Keep confidential all client and company proprietary information.
- Report any identified non-conformities related to Apifon Platform and services provided
- • Report information security events and vulnerabilities to the Information Security Officer