E-Commerce Executive (Ref: TH/ECA022)

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.
Whether you are looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

E-Commerce Executive (Ref: TH/ECA022)

Job Information
Office Location: Halkidiki/Thessaloniki, Greece
Department: Sales & Marketing
Contract: Full time / Permanent

Key responsibilities

• Assist in all online activities, design, build and monitor SEO (Search Engine Optimization) and PPC activities across core and other markets
• Ensure smooth operation of online sales. Accurate pricing and offers loading
• Support the e-commerce presence on various distribution channels (such as “Booking.com” and “Expedia”)
• Use of the CMS to keep the website design and content up to date
• Assist the central reservations with online pricing and booking queries
• Daily control of the budget and invoicing
• Daily use of the online booking system for pricing and offers loading & monitoring availability.

Main responsibilities

• Communicate on a regular basis with external partners (booking.com, Expedia etc.) to ensure proper online presence. Keep pricing accurate and up to date
• Manage the website content daily in collaboration with the Marketing team
• Oversee digital campaigns on all channels (Google Ads, Facebook, programmatic etc.) and work towards optimization with external partners
• Support daily the Sales and the CRS teams to ensure that online availability and prices are accurate (apply stop sales, upload offers, EBD etc.)
• Handle the online presence of all new and existing Ikos/Sani properties, on all channels (Tripadvisor, Booking.com, Expedia etc.)
• Prepare regular and ad-hoc reports about the e-Commerce department’s activities.
• Support team members’ activities on digital channels (i.e. manage availability Destimo TUI for the German market)
• Propose and implement new features on Ikos website, both in terms of design and functionality
• Run competitive analysis for existing and new Ikos properties
• Manage and ensure payment for all invoices related to the e-Commerce Department
• Report directly to the Sani/Ikos Sales Director
• Manage production (roomnights, revenue, reservations, ADR) statistics to maximize profits
• Load rates, availability, promotions and content for each new season or/and property
• Communicate on a regular basis with partners to maximize SEO efforts
• Create customer profiles combining data from various sources (Google Analytics, SwapSystems etc.)
• Plan for e-marketing expenses well in advance and develop a financial plan that will maximize their resources
• Update forecasts and assist Hotel Managers to plan their budgets relevant to online expenses
• Discover and present new opportunities to improve the online presence and sales
• Ensure correct and smooth operation of flights/packages from and to all Ikos destinations
• Manage newsletter mailbox and ensure all inquiries are handled by the relevant department
• Manage all domains owned by the company
• Test landing pages and campaigns to maximize conversions
• Create and send all B2B newsletter campaigns
• Help clients solve any issue regarding their online bookings
• Communicate with website developers to ensure technical optimization of Ikos/Sani websites

• Bachelor’ degree Digital Marketing or Business administration or Statistics or Data Science
• 1-2 years’ experience in relative position, ideally in the luxury or tourism / hospitality industry
• Excellent command of English (written and oral)
• Excellent computer literacy (Microsoft Office, Opera)
• Good command of a second language (German, French, Russian, Spanish) would be a plus
• Ability to multi-task
• Strong interpersonal and communication skills

• Becoming a member of an organization that cares about its people, the environment and the local communities.
• Have room to grow and develop via numerous opportunities for learning, professional development and career advancement.
• Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
• Job safety and security in a continuously expanding and dynamic organization.
• Competitive remuneration package.