Hotel General Manager

Koia all suite well being resort is looking to recruit for season 2023 a passionate,
well-educated and experienced Hotel Manager.

Koia is a 51-room exclusive hotel, it is consisted by separate rooms such as small villas, all are sea view, 38 of them have private swimming pools.

Deeply rooted into KOIA’s Hippocratic philosophy is the creation of an environment that exudes balance and nurtures harmony. Drawing upon inspiration from the ancient wisdom of centuries ago and fusing it with the best sustainable development practices to today, KOIA represents a modern-day wellbeing resort founded on primordial wellness principles of living well.

We are seeking for:
The ideal candidate is required to adapt the concept, to maximize and exceed guest’s satisfaction by providing highly personalized, efficient and responsive service with attention to details, by anticipating guest’s needs and according to hotel's quality standards.

• Organizes and supports all the aspects of the opening
• Create organization chart, responsibilities for each position
• Recruit staff from the local market
• Handles and Leads all the pre opening procedures
• Creates Koia’s operation standards according our philosophy and Ensures implementation of Koia’s standards from all employees.
• Be responsible for the GDPR, and the quality systems.
• Poses targets and attend the implementation of these.
• Poses 360 satisfaction measures and attend these.
• Train the staff according to hospitality standards and Koia’s special philosophy
• Organizes and attends the implementation of all the fields of the hotels, Room division, Reservations, Spa, F&B.
• Budgeting & Cost controlling
• Know – how of all the modern technologies support it
• Inspects facilities and enforces compliance with health and safety standards.
• Responsible for the overall management of the operation of the hotel.
• Interacts daily with guests, handles complaints.
• Is aware of guest satisfaction scores and works towards increasing departmental and overall guest satisfaction.
• Monitors budget, expenses and payroll.
• Ensure the smooth operation of departments.
• Conducts daily briefings with head of departments.
• Inspecting all departments for cleanliness, ambience, service readiness, staff grooming & company culture.

Typical skills

• Bachelor’s Degree in Hospitality/Tourism.
• 2 Letters of Recommendation from previous employers.
• 2 years’ minimum experience as an Hotel Manager or Operations Manager at an upper upscale brand property.
• Ability in the opening of a new hotel
• Ability to manage personnel and meet financial targets.
• Excellent command of both English, German and Greek language is essential, knowledge of other languages is a plus.
• Customer-oriented approach and exceptional communication skills.
• Advanced organising skills.
• Dedication and willingness to go above and beyond.

• High Salary
• Dynamic, friendly and highly demanding professional working environment
• Accommodation according to origin (out of Kos)
• Meals during hotel operating period