Job Description
As a Front Office Manager at Apeiron Blue Santorini, you'll be the welcoming face of our hotel. You'll greet guests, handle seamless check-ins and check-outs, efficiently address all guest queries, and deliver prompt, professional service to ensure every guest's needs are met and their satisfaction is guaranteed.
Why You'll Love Apeiron Blue Santorini
Apeiron Blue Santorini is more than just a hotel; it's a sanctuary where the iconic Aegean blue meets sophisticated comfort. We believe in crafting unforgettable experiences for our guests, inviting them to immerse themselves in the tranquility and beauty of Santorini. Our philosophy centers around personalized service with meticulous attention to detail, creating moments that transcend a typical stay. We know our vision wouldn't be possible without our dedicated team, who are truly the heart of our hospitality. That's why we invest in our employees, providing opportunities for training from top experts and a competitive package of perks and benefits, fostering an environment where creativity and passion for excellence flourish.
What You'll Do
- Warmly greet and welcome guests upon their arrival at the hotel.
- Proficiently use Front Desk systems, including PMS, Web Hotelier, and various booking channels.
- Efficiently register and check guests into their accommodations.
- Escort guests to their rooms, providing a personalized welcome.
- Answer and direct all incoming calls with professionalism.
- Accurately verify guests' payment methods.
- Compute all guest billings and precisely post charges to guest rooms and house accounts.
- Provide essential and accurate information in person, via phone, and through email.
- Complete and maintain any incident reports, daily activity reports, or other reports as requested by management.
- Flawlessly close guest accounts and process check-outs.
- Maintain a pristine and organized Front Desk and Reception area.
- Keep an accurate inventory of Front Office supplies.
- Perform other clerical Receptionist duties such as filing and photocopying.