Spa Receptionist

Job Title: Spa Receptionist

Location: Paliouri Halkidiki

Job Type: Seasonal April -October

Company Description: Miraggio Thermal Spa Resort is a dynamic and innovative resort committed to excellence and growth. We are seeking a highly motivated spa receptionist to elevate the spa guest experience in our Spa and maximize the spa sales.

Job Role: The Spa Receptionist plays a key role in providing exceptional guest service to spa guests. Responsible for managing the spa front desk, the receptionist facilitates smooth operations, handles inquiries, schedules appointments, and ensures guests have a memorable spa experience.

Key Responsibilities:

Guest Services:

• Greet and welcome spa guests in a friendly and professional manner.
• Provide information about available spa services, treatments, and packages.
• Assist guests in selecting appropriate services based on their preferences and needs.
• Handle inquiries and provide accurate information about spa facilities and policies.
• Appointment Scheduling:
• Schedule spa appointments efficiently, considering guest preferences and therapist availability.
• Coordinate with spa staff to ensure a seamless scheduling process.
• Confirm appointments and provide reminders to guests as needed.

Check-In and Check-Out:

• Manage the check-in and check-out process for spa guests.
• Ensure accurate and timely payments for spa services.
• Maintain organized records of spa appointments and transactions.

Guest Relations:

• Address guest concerns or issues promptly and professionally.
• Seek feedback from guests to enhance the quality of services.
• Build positive relationships with repeat spa guests.

Administrative Tasks:

• Maintain an organized and tidy spa reception area.
• Handle phone inquiries and direct calls appropriately.
• Assist in maintaining inventory of spa products and supplies.
• Collaboration with Spa Staff:
• Communicate effectively with spa therapists and other staff members.
• Coordinate special requests or requirements from guests with spa staff.

Promotions and Sales:

• Inform guests about current promotions, discounts, and spa packages.
• Actively promote spa services and upsell additional treatments when appropriate.
• Compliance and Policies:
• Ensure adherence to spa policies and health & safety procedures.
• Stay updated on spa and wellness industry trends.

Qualifications:

• Bachelor’s degree or equivalent.
• Spa or hospitality experience preferred
• Excellent command of Greek and English; knowledge of a third language is an asset.
• Exceptional communication (both verbal and written), negotiation and administrative skills.
• Strong organizational and multitasking abilities.
• Familiarity with spa services and products.
• Proficient in using spa management software or reservation systems.
• Professional appearance, positive attitude, and excellent interpersonal skills.

Additional Information: We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth. We are an equal opportunity employer and are committed to diversity and inclusion in our workforce.

If you are dedicated to delivering exceptional guest experiences join our team and be part of our journey towards excellence!

All resumes will be handled with discretion. Only those who possess the above-mentioned requirements will qualify for an interview and be contacted in due time.

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