Be part of the team. The team that makes it happen. We have an exciting position for a job title Front Office Manager for our hotels in Mykonos.
Guided by our purpose and our values, together, we live our values in pursuit of our purpose: to bring forth a sense of tranquility and intimacy while providing high-quality services that will exceed the expectations of visitors by turning their stay in each destination into an experience of a lifetime. The love for hospitality and the creation of unique personalized experiences characterized by warm hospitality and authenticity with an emphasis on every detail - this is the vision of Nimbus Group Hotels.
We are looking for a highly energetic, results-driven, and experienced candidate.
The ideal candidate functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including guest and employee satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to the company.
The position reports directly to the Management of the company.
Responsibilities
The Front Office Manager will be responsible for the day-to-day operations of the front office team. The Front Office Manager will assure guest service standards are being applied consistently while remaining in compliance with all hotel and department policies and procedures.
- standards are maintained at a superior level on a daily basis
- Anticipate guests’ needs, respond promptly and acknowledge all guests
- Maintain positive guest relations at all times
- Resolve guest complaints, ensuring guest satisfaction
- Monitor and maintain cleanliness, sanitation and organization of Front Desk area Tasks
- Maintain complete knowledge of and comply with all departmental policies, service procedures, and standards
Ensure that maintain complete knowledge at all times of:
- All hotel features/services, hours of operation
- All room types, numbers, layout, decor, appointments and location
- All room rates, special packages and promotions
- Daily house counts and expected arrivals/departures/ VIP’s
- Room availability status for any given day
- Scheduled in-house group activities, locations and times
- All hotel and departmental policies and procedures
- Ensure that current information on rates, packages and promotions are available at the Front Desk and that all associates are knowledgeable on such
- Assist staff with their job functions to ensure optimum service to guests
- Observe guest reactions and confer frequently with staff to ensure guest satisfaction
- Attend the daily morning meetings and other administrative sessions
- Monitor and ensure that all cashiering procedures comply with Accounting policies and standards
- Assist Accounting in researching all disputed charges and contact guests where required to explain disputes regarding Front Desk procedures
- Ensuring FO team follows cashiering and bank procedures
- Handle overbooked or “walked” guests