Resort Guest Experience Manager

Sentido Apollo Palace Hotel, one of the leading all-inclusive resorts in Corfu, offers hospitality professionals the opportunity to gain

valuable work experience in a professional and dynamic environment. With a history dating back to 1987, the hotel features 340

rooms and a team of 230 professionals and trainees, providing high-quality services in a stunning natural setting.

• We are currently seeking an experienced and passionate Resort Guest Experience Manager to lead, design and continuously elevate the overall guest journey, ensuring that every touchpoint reflects the essence of authentic Greek hospitality and the Sentido brand philosophy.

Key Responsibilities:

• Supervise and lead the Guest Relations team in close cooperation with Front Office, Housekeeping, F&B and Management
• Personally welcome VIP guests and manage sensitive or high-profile guest situations
• Ensure consistent service standards and seamless guest experience across all resort areas
• Actively promote resort restaurants, themed dinners, activities and premium services
• Drive upselling initiatives (room upgrades, spa, late check-out, private dining, experiences)
• Monitor and manage online reputation via TrustYou, GEX, Exclusivi, TripAdvisor and Google
• Design and deliver personalized guest communications (VIPs, repeaters, direct bookings)
• Train and coach staff on service excellence, complaint handling and guest engagement
• Track guest satisfaction KPIs (TrustYou Score, NPS, Repeater Rate) and propose 

Requirements:

• Degree in Tourism, Hospitality or Hotel Management
• 2–5 years of experience in Guest Relations, Quality or Guest Experience roles within a 5* hotel or luxury resort
• Excellent command of Greek and English, knowledge of German or another European language is a strong advantage
• Proven experience in upselling, complaint recovery and VIP guest management
• Proficiency in PMS and guest experience systems (Opera Cloud, TrustYou, CRM, GEX, Exclusivi, MS Office)

Benefits:

• Competitive remuneration package based on experience and qualifications
• Dynamic and supportive working environment
• Continuous training and opportunities for professional growth

If you would like to become part of our team and contribute to providing exceptional guest experiences, please send your CV or contact us at +30 26610 75433.