Job
Title: Front Office Manager – Nauma Design Boutique Hotel Paros
About Us:
Nauma is a unique and intimate boutique hotel located in Naoussa Paros. We
pride ourselves on offering a highly personalized and memorable experience for
every guest. We are seeking a passionate and dynamic Front Office Manager to
lead our front-of-house team and embody our commitment to exceptional
service.
The Role:
As the Front Office Manager, you will be the face of our guest experience. You
will oversee all front desk operations, ensuring every guest feels welcomed,
valued, and well-cared for from arrival to departure. You will lead, mentor,
and inspire your team to deliver consistently outstanding service that reflects
the boutique character of our hotel.
Key Responsibilities:
- Manage and
supervise all front office staff, including Guest Service Agents and other
front-of-house roles.
- Ensure all
guest requests and concerns are handled with professionalism and
efficiency, turning them into positive experiences.
- Oversee daily
front desk operations, including check-ins, check-outs, reservations, and
billing.
- Develop and
maintain the highest standards of service, guest satisfaction, and hotel
presentation.
- Handle
administrative duties such as staff scheduling, performance reviews, and
managing the front office budget.
- Collaborate
with other hotel departments, such as housekeeping and reservations, to
ensure seamless guest service.
- Maintain a
strong knowledge of the hotel's amenities and local area to assist guests
with inquiries and recommendations.
- Ensure
that the Hotel Manager is kept fully aware of any relevant feedback from guests
and other departments
- Follow
company brand standards
Qualifications and Skills:
- Bachelor's
degree in Hospitality Management or related field.
- Proven
experience in a front office or management role, preferably in a boutique
or luxury hotel setting.
- Fluency
in English. Knowledge of other languages is a plus
- Exceptional
leadership and team-building skills.
- Outstanding
communication and interpersonal abilities.
- Strong
problem-solving and conflict-resolution skills.
- Proficiency
with hotel management software and reservation systems.
- A genuine
passion for hospitality and creating memorable guest experiences.
- Ability to work
in a fast-paced environment and handle multiple priorities
effectively.
What We Offer:
- A supportive
and collaborative work environment in a beautiful boutique setting.
- Competitive
salary and benefits.
- Accommodation,
social insurance and meals are also provided.
- Opportunities
for professional development and growth.
- The chance to
make a significant impact on the guest experience and be a key part of a
growing hotel.
To Apply:
Please submit your resume
and a cover letter outlining your experience and why you are the ideal
candidate for this role.