Front Office Agent

Το Cove 5* αναζητά για την καλοκαιρινή σεζόν 2024:
Receptionist

About Cove Paros 5* 
Cove Hotel 5* Paros is a luxurious beachfront resort located on the picturesque island of Paros, Greece. Cove Hotel offers guests an unforgettable experience in a stunning Mediterranean setting.

Key Responsibilitie

• Greet and welcome guests with a smile and a positive attitude upon their arrival
• Check-in and check-out guests efficiently, ensuring all necessary information is accurately recorded
• Assist guests with inquiries, requests, and reservations, both in person and over the phone
• Handle guest complaints and concerns with professionalism and empathy, finding appropriate solutions to ensure guest satisfaction
• Provide information about hotel facilities, services, and local attractions
• Maintain a neat and organized front desk area
• Uphold the highest standards of guest service and professionalism at all times

We are seeking a talented and passionate Front Office Agent to join our world-class team. As a Front Office Agent at Cove Hotel 5* Paros, you will play a pivotal role in ensuring that our guests have an exceptional and memorable stay. You will be the first point of contact for our guests, providing a warm and welcoming atmosphere and delivering outstanding customer service.

Requirements:

• A degree in Hospitality Management
• Previous experience in a front office or guest service role is preferred
• Excellent communication and interpersonal skills
• Customer-focused with a genuine desire to exceed guest expectations
• Strong problem-solving abilities and attention to detail
• Knowledge of hotel management software
• Fluency in English knowledge of additional languages is an advantage

Benefits :

• Competitive salary and performance-based incentives
• Training and development opportunities
• Staff meals and accommodation benefits
• A supportive and friendly work environment
• Opportunities for career growth within a prestigious 5-star hotel brand