Job Purpose
To oversee the daily
operations of an assigned outlet, ensuring service quality, guest satisfaction,
and financial performance in line with brand and divisional standards.
The Outlet Manager
may either lead a smaller outlet with full operational accountability,
including team leadership, cost control, and service delivery, or serve as
support to the Outlet Senior Manager in achieving operational and commercial
objectives. In both assignments, the role upholds the resort’s culture, service
standards, and commitment to delivering exceptional guest experiences through
effective people and performance management.
Key Responsibilities
Operational Leadership & Excellence
• Supervise
daily outlet operations, ensuring smooth coordination and consistent service
delivery.
• Act as
shift leader, maintaining a strong presence on the floor to monitor quality and
service flow.
• Support
the Outlet Manager in ensuring adherence to health, safety, and hygiene
standards (HACCP and internal policies).
• Assist
in planning and executing outlet activities, promotions, and special events.
Team Management & Development
• Supervise,
guide, and support the service team to ensure high performance and adherence to
standards.
• Support
the recruitment, onboarding, and training of new and returning seasonal team
members.
• Foster
teamwork and motivation, creating a positive and collaborative work atmosphere.
Financial & Business Performance
• Support
daily sales activities, upselling, and cost control initiatives in line with
divisional objectives.
• Assist
in monitoring stock, waste, and operational costs to ensure efficiency.
• Contribute
to achieving revenue targets through effective service and guest engagement.
Guest Experience & Service Quality
• Ensure
every guest receives attentive, professional, and friendly service.
• Handle
guest feedback and service recovery with professionalism and discretion.
• Support
a culture of continuous improvement based on guest feedback and internal
reviews.
Coordination & Communication
• Ensure
effective communication with Culinary, Bar, and other departments for smooth
operation.
• Participate
in daily briefings and service meetings, communicating priorities and updates
to the team.
• Support
clear and consistent information flow between management and service employees.
Accountability
• Accountable
for the smooth execution of outlet operations during assigned shifts.
• Responsible
for supervising service quality, maintaining standards, and supporting team
performance.
• Acts as
delegated leader in the absence of the Outlet Manager or Outlet Senior Manager.