Reception - Reservations - Guest Relations

Who we’re seeking:
We’re seeking a unique individual who will embody the heart and soul of Mandraki Beach Resort , while caring deeply about our team, our brand, and our vision. A professional responsible for delivering an excellent guest experience.
A reception-guest relations agent follows humane approach and guest-oriented techniques in order to fulfil guests’ desires, requests and make them feel uniquely during their stay. The agent creates a memorable atmosphere and goes beyond expectations to make guests feel at home and make them visit the hotel again.

Duties & Responsibilities:

• Ensuring guests receive on time the requested services.
• Preparing the welcome and departure letters for the guests.
• Checking in and checking out rooms.
• Welcoming arriving guests and rooming them.
• Welcoming groups, inspection visits and external visitors and giving them hotel orientation, guidance and information.
• Upselling, cross selling and generally promoting the hotel product (additional revenue)
• Collecting ideas, comments, complaints from guests by visiting the hotel outlets (summarize them to categories and forward them to GM, follow up and meet/call guests to make sure they are satisfied).
• Knowledge of reservations and on-line systems
• Preparing the relevant lists (VIPs, arrivals etc...) of the next day in co-operation with all colleges and check what we expect the following day.

• Bachelor's degree
• 3-5 years minimum experience on similar position
• leadership in hospitality strongly required
• Excellent knowledge of Greek and English languages. Third language will be considered accordingly
• Exceptional communication (both verbal and written), negotiation and administrative skills
• Ability to prioritize tasks, work under pressure with provided resources, manage work load using own initiative and sufficiently cover a multi task position
• High knowledge of CRS/PMS revenue management and MS office are considered a must

We offer:

• Competitive remuneration package
• Training and career development
• Dynamic and highly professional environment
• Accommodation (if not a local resident)

We wish to inform you that after we have received and evaluated all CVs and we will be in contact with the candidates who's CVs fulfill all the required standards in order to arrange a time and date for an interview to take place. All received CVs remain strictly confidential.

We are proud to be committed to Equal Employment Opportunity regardless of race, color, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.

For those interested, please send updated CV with recent photo.