Vacation rental company is hiring:
Account Performance Manager (Elevate Program)
Duties & Responsibilities- Lead the onboarding process of newly contracted clients
- Ensure proper setup of the clients’ accounts in TravelStaytion Platform and Travel Distribution Channels
- Coordinate material and data collection from client, and ensure smooth and timely accomplishment of the setup process
- Make sure that listings are correctly imported to our platform
- Deliver high quality and high quantity of calls at scale to achieve quarterly targets
- Communicate daily with a portfolio of Partners and act as their primary point of contact
- Educate and train clients on new technology (new features and tools offered by Travelstaytion software)
- Μanage and maximise current key accounts by identifying and capturing those that offer revenue growth
- Identify and report to the Senior Account Manager potential business and partnership opportunities
- Check all newly onboarded accounts and prepare introduction to property managers in order to build a strong relationship
- Report feedback from partners regarding product enhancements and processes to the Senior Account Management
- Be constantly up to date about market trends, growth opportunities or anomalies
- Register all Account information to company’s CRM system
- Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives) set in cooperation with the leadership team
- Researching the market to support business decisions and company development
- Overall involvement and improvement of our day-to-day business operations