IT Technical Support Officer

Job description

As an IT technical support officer , you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems

Responsibilities

• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Monitoring and maintaining computer systems and networks
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users
• Repairing and replacing equipment as necessary
• Testing new technology
• Possibly training junior staff

Requirements

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication. and Spirits or equivalent.

Candidate profile

• Internal drive and willingness to work in a demanding, challenging and fast‐paced work environment.
• Strong ability and self-motivation to overcome problems at work in a resourceful, efficient, and effective way, working independently or as part of a team.
• Professional communication skills along with an innate teamwork mentality.

Benefits

SantAnna offers a competitive salary with career development opportunities, based on the candidate's qualifications and skills. By joining our team, you will have the opportunity to work in a stimulating and motivating environment which values and is committed towards its employees.

Sant Anna offers a seasonal working contract from May to November.