Job description in brief
The Villa Manager is responsible for the everyday management of the Estate, ensuring that the guests’ needs are met at all times while maintaining the Company’s very high standards.
His/her main role is one of host(ess), waiter/waitress and housekeeper. (All of the cooking is done by the villa’s professional chef.)
He/she has an overall coordinating role in the Estate, takes the lead in all customer-facing issues and, once guests have arrived, has primary responsibility for the success of their holiday, providing personalized service to guests.
The Villa Manager supervises the work of the Estate’s team (housekeeping/maintenance) and coordinates / supports the work of the Chef.
Creates a warm, friendly and welcoming atmosphere for all guests.
Is available to answer any questions, or resolve any problems that the guests may have, always aiming to do whatever he/she reasonably can to ensure that guests have the best possible holiday. To enable this, is knowledgeable about the area, its facilities and attractions.
Previous Experience & skills
Prior experience in the hotel and catering industry (housekeeping is also useful!).
Experience as a Butler or similar role in the hospitality industry, is considered a plus.
Must be good at working as part of a team, both in leadership and supporting roles.
Must be customer-focused, self-motivated, be conscientious and highly organised.
Strong multi-tasking skills
Languages: Greek & English and any other language is considered as an advantage
Ability to adapt to a fluid environment
Commitment to a high level of customer service
Strict attention to detail
Ability to handle sensitive matters with efficiency and discretion
Knowledge of food and wine pairings is a plus
Associate’s or bachelor’s degree in hotel management
Email szannikou@mykonos-flora.gr