Υπάλληλοι Τουριστικού Γραφείου - Reservations Agents

Join Our Team in Kos

Reservation & Operations Agent

The ideal candidate will be a proactive and experienced professional, supporting the company’s growth in hotel trading and destination management. Responsible for coordinating and executing day-to-day operations, ensuring smooth delivery of programs and exceptional client experience.

Main Responsibilities

• Ensure optimal booking management with a focus on accuracy, profitability, and performance.
• Handle customer requests efficiently and professionally.
• Monitor stop sales, booking windows, rate increases, and renegotiate rates when needed.
• Coordinate with internal departments (Operations, Contracting).
• Manage hotel-related requests (payments, arrivals, amendments, early departures).
• Review of reservations that are loaded in our systems
• Communicate with suppliers and partners to confirm services.
• Handle last-minute changes and resolve operational issues promptly.
• Maintain accurate records in the company’s system and prepare service reports.
• Provide on-site support when required and ensure quality standards.

• Previous experience within the filed would be considered an important asset
• Strong organizational and problem-solving skills.
• Excellent communication in English (additional languages a plus).
• Proficiency in MS Office; knowledge of reservation systems preferred.
• Ability to work in a fast-paced environment.

• Opportunities for professional development and career growth.
• A dynamic and supportive work environment.
• Collaboration with an international team and exposure to global travel operations.