Hard Rock Cafe Athens Greece
Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us.
Job Description:
To provide support for the Cafe Sales & Marketing team while taking ownership of specific initiatives that will assist in driving sales.
Primary Responsibilities
- Assembling of the Cafe Event Calendar and Brand Calendar
- Oversee daily execution of social activity for Hard Rock Cafe on Instagram, Facebook, – ensuring content is engaging, compelling and meets brand standards
- In partnership with S&M Manager and social agency, define and continually evolve the overall Cafe social strategy including tone, voice and positioning across all channels
- Provide on-site social coverage for events, activations, appearances and photoshoots to produce social content at events
- Partner with S&M Manager to authentically integrate promotions, limited-time offers and new offerings
- Work with digital teams to utilize engaged organic content audiences in our paid campaigns
- Partner with other social leaders to integrate Cafe social content across Hard Rock social channels including master brand
- Own community management across all Cafe channels, engaging fans and participating in cultural conversations
- Manage content production workflows, approvals, and publishing, ensuring operational excellence, timeliness, and consistency with the brand
- Oversee creator and influencer campaigns with agency partners to maximize content opportunities and achieve pre-determined engagement and performance benchmarks
- Monitor cultural, digital, and industry trends, providing insights and recommendations to drive innovative content and maintain brand relevance
- Communication and follow up with Group Travel Planners and marketing partners
- Administration of package programs
- Ensure receipt of payment from client by following Corporate procedures
- Maintenance of sales and marketing tools and equipment (banners, linens, skirting, etc.)
- Updating of “cafe” website to be communicated with Support Center On-Line Marketing team
- Partnering with Sales & Marketing Manager in the prospecting calls to Corporate accounts, convention/meeting organizers and previous bookings
- Assist in execution and attend buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future business
- Liaise between Support Center Sales & Marketing departments and the cafe
- Work with SM, GM, and KM to ensure that contract/menu is executable
- Attend meetings with S&M Manager as requested to communicate events/functions to management team and/or staff
- Coordinate operations between departments
- Attend client functions marketing events and designated parties to provide support and representation of the department
- Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique
- Work as a team, helping all departments to complete the required activities or projects that ensure we achieve successful events or outcomes reflecting the brand
- Maintain high morale
- Operate ethically to protect the image of Hard Rock
This job description reflects the position’s essential functions; it does not encompass all of the tasks that may be assigned.