Guest Assistance & Hospitality: Welcome guests warmly, provide information about
hotel facilities, services, and local attractions, and address inquiries,
requests, or complaints promptly.
Lobby Management:
Maintain cleanliness, organization, and ambiance of the lobby; manage guest
flow and seating arrangements during peak periods.
Interdepartmental Coordination: Collaborate with front desk, deluxe concierge, and
groom coordinator desk to ensure smooth check-ins, check-outs, and VIP guest
arrivals/departures.
VIP Support: Assist
in coordinating special arrangements for VIP guests, ensuring exceptional
service and attention to detail.