Reservations Manager - Mykonos

Company Description

Nammos World is a luxury hospitality brand with locations around the globe.
Started back in 2003 the brand's flagship location is in Mykonos and it also has venues in Dubai, Limassol and soon-to-open venues in Cannes and London. Nammos World provides luxury beach settings, fine dining gastronomy, luxurious cabanas, and the latest fashion trends in Nammos Village.

Join our international team as a Reservations Manager.

Role Description

Reservations Manager responsibilities include:

• Answer phones and assist customers in making, altering, or canceling reservations
• Respond to emails with reservation information, confirmations, and additional details
• Ensure that all customer inquiries are handled timely, efficiently, and with care
• Allocate daily tasks to Reservations Department
• Handle pre-payment for F&B reservations and special events bookings if needed
• Be fully aware at all times of the rates, packages, groups, and booking status of the restaurant
• Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors, and other inaccuracies

Qualifications

• Proven 4 years of work experience as a Reservations Manager in upscale, high-end restaurant or hotel
• Excellent Knowledge of English. Knowledge of additional foreign languages will be considered as an advantage
• Outstanding attention to detail, encouraging a culture of high standards throughout the team
• Experience of working in a highly customer focussed service delivery role
• The ability to lead and develop a large, diverse team
• Ability to work independently, as well as lead, manage, and motivate a team
• Excellent problem solving and customer service skills
• Degree in Hospitality/Tourism is an asset.

Benefits

Nammos Group offers a competitive salary with international career development opportunities in our properties Worldwide.

By joining our team, you will have the opportunity to work in a stimulating and motivating environment that values and is committed to its employees.

Nammos Group provides a beneficial 12-month employment contract including accommodation, on-duty meals, transport to/from the restaurant.