Customer Advocate Representative (code: S- 722:75959) (One year Contract)

Adecco HR is the global leader in HR services, certified in Greece with ISO 9001:2015 in the fields of search and selection services and temporary placement. Adecco is currently seeking, on behalf of its client, a global commercial company, for a dynamic professional to cover the following position:

Customer Advocate Representative (code: S- 722:75959)

(One year Contract)

Job Description

·       Manages inbound and outbound calls

·       Keeps record of calls into the company’s database and follows escalation procedures to resolve customer issues

·       Assists with the retention and development of accounts by informing customers for special deals and service options

·       Manages the customer service lifecycle for key customer insight

              Works as a liaise between clients and Sales, Logistics and Finance department

·       Minimum five (5) years of experience in customer service position, ideally in medical sector

·       Excellent communication skills in English (written and verbal)

·       Proficient in MS Office (especially Word, Excel)

·       Knowledge of SAP or CRM systems will be an asset

·       Customer service orientation

·       Problem- solving ability

·       Competitive remuneration package

·       Pleasant and dynamic work environment

After the screening of the CVs, we will contact the candidates who meet the profile’s requirements to arrange an interview.

For more job openings please visit our website www.adecco.gr and register your CV in our database to be eligible for current or future job openings.

All applications are considered as strictly confidential