Omya is a leading global producer of calcium carbonate and a worldwide distributor of specialty chemicals and has more than 130 years of experience with more than 175 plants in over 50 countries.
Currently is looking for its premises in Thessaloniki (Industrial Area of Sindos) a Customer and Logistics Assistant. The position is permanent.
Job Profile Summary
Coordinate the logistics and delivery of customer orders. Ensure customers receive product ordered, on time and in good condition. Ensure customers are advised as soon as possible of any enquiries regarding of sales order, delivery and complaint.
Job Description - Key Accountabilities
- Be the key internal focal point for a dedicated customer portfolio, in very close cooperation with the responsible Sales Representative(s)
- Have full A-Z responsibility for customer orders from order entry to invoice, regarding all order types, including coordinating order management and order fulfillment activities
- Contact plants to prepare material and documentation
- Assist in calculating and creating offers in internal system, and sending offers to customers in cooperation with the relevant Sales Representative
- Guarantee optimal service to the customers through close cooperation with Operations, Logistics, Sales force and Accounting
- Respond promptly to all customers’ inquiries (regarding i. e. samples, documentation requests, product inquiries, prices, delivery etc. )
- Ensure administrative handling and follow-up of claims in close cooperation with the Sales staff and Quality Manager
- Tactfully handle customer’s special and/or urgent requirements to allow reasonable flexibility yet minimize impact on daily operation in terms of cost and process compliance
- Review daily monitoring reports to ensure customer sales order meets customer requirements
- Collaborate with Finance for billing documents
- Carrier Management Assure the compliance of transport, labelling, documents, special markings and monitoring with the GMP+ regulations, especially in case of trading for feeding purposes
- Coordinate orders with Operations and Warehouse for dispatch. Organize and monitor freight
- Develop good relationship with the distributors, freight forwarders, third party suppliers, etc.
- Perform a service supplier performance measurement
- Strictly adhere to business processes, guidelines and trade compliance rules
- Cooperate effectively with logistics functions and business segments
- Provide and follow up on accurate business documents
- Regularly meet with forwarding agents to address the operational issues and work out corrective actions if needed
- When applicable coordinate with freight forwarders to arrange cargo bookings with ocean carriers and arrange with trucking company the inland transport of containers to supplier's facilities for loading and back to port of embarkation
- When applicable prepare all import and/or export documentation required for an order transaction (bills of lading, commercial invoices, packing lists)
- Follow up with transportation suppliers, freight forwarders and warehouse suppliers to ensure that orders are shipped as scheduled and advise customer and/or agent of shipping details;
- Anticipate any problems or delays with their orders, and keep customers and Sales advised
- When applicable perform shipping functions for all off-site warehouse orders
- In coordination with Logistics and the warehouse ensure carrier arrangement and complete post goods issue in ERP system
Compliance
Maintain safe working conditions and practices to achieve a zero (0) lost time injury record within the area of responsibility. Perform work duties in accordance with Quality System Manual procedures & company policy.
Solid line(s) to : Customer Service & Logistics Supervisor / Manager
Performance Measures % : of delivery to meet customer schedule. No. of orders. KPIs agreed in yearly MbO
Internal contacts
Customer Service, Operations, Logistics, Sales, Accounting, Procurement, Quality Manager
External contacts
Suppliers, intermediaries, 3rd party service providers, vendors, freight forwarders etc. External Warehouses