Atlas, a company of Adecco Group of Greece, of the company 360 Connect, a subsidiary of the Vodafone Greece, is currently seeking a dynamic and flexible professional to cover the following position:
Real Time Monitoring Analyst
Job Description
- Closely monitor contact center real time performance and schedule adherence.
- Monitor real-time agents' states and work modes, providing feedback to leadership where needed in the context of performance evaluation.
- Serve as single point of contact between several departments to identify and communicate any unexpected changes.