Field Service Engineer

What you’ll do:  

360, a subsidiary of Vodafone, is hiring Field Service Engineers to support the accelerated rollout of fiber-to-the-home (FTTH) networks across Greece. The role involves on-site installation, testing, and maintenance of fiber connections, as well as resolving technical issues at customers’ premises, with the aim of restoring service quickly and delivering high-quality support that ensures a positive customer experience. 

More specifically you will: 

• Support the accelerated deployment and expansion of fiber-to-the-home (FTTH) networks by performing field activities related to installation, activation, and service assurance 
• Identify and report technical issues related to service faults 
• Resolve technical problems and customer requests promptly and professionally 
• Collaborate with Engineers, Team Leaders, and other Departments to mitigate risks and improve operational performance 
• Promote Vodafone products and services to enhance the overall customer experience

Who you are: 

• Experience in a technical support department (optional) 
• Experience or knowledge of FTTH networks and fiber installations will be considered a plus 
• Strong communication skills, with the ability to interact effectively with customers and internal teams 
• Customer-oriented mindset with a focus on service quality and satisfaction 
• Strong problem-solving ability 
• Initiative, sense of responsibility, and ability to act with urgency when required 
• Adaptability and ability to prioritize tasks and respond to changing needs 
• Knowledge of fixed telephony products and services 

Benefits:

• Competitive compensation package
• Performance-based bonus, linked to productivity and customer satisfaction evaluations
• Company car with a monthly fuel allowance (also available for personal use)
• Comprehensive health insurance coverage
• Company-provided mobile phone and tablet
• Full work equipment provided
• Opportunities for professional development and career progression