The Webhelp Group specializes in global Business Process Outsourcing (BPO), in customer experience, payment services, sales, digital & marketing, across a range of voice, social and digital channels. Currently active in 26 countries, the company employs more than 35,000 Webhelpers across 86 services centres. The Webhelp Group is headquarted in Paris, France. The company has grown its revenues by more than 250% in the last 4 years by investing heavily in its human capital, creating a world-class working environment and implementing extensive personal and career development programs to become a great company to work for. We are currently seeking to cover on behalf of our client, banking sector, the below position:
Finance Operations Manager
Responsibilities:
• Ensure high-quality and high-volume productivity
• Develop financial goals and objectives for the team
• Develop financial policies and procedures for operational efficiency
• Play a critical role in building management depth by providing guidance and mentorship to all levels of leadership, as well as serving as an outstanding role model
• Develop employees and their skill sets to expand the team capabilities and provide growth opportunities for future leaders including succession planning
• Manage and execute for defined metrics and quality, maintain clear metrics on our investigation handling volumes, performance, and decision quality
• Achieve operational excellence and drive process improvement
• Keys to success in this role include exceptional leadership, analytical, managerial, interpersonal, and project management skills
• The ability to multi-task and meet deadlines in a fast-paced, dynamic environment