Restaurant SupervisorAbout UsNice n Easy Group is a leading multi-brand restaurant group in Greece, established in 2008 with a vision to redefine healthy gourmet dining. With a focus on fresh, locally-sourced ingredients and innovative culinary creations, Nice n Easy offers a unique and delectable dining experience across multiple distinct venues spread across Athens and Mykonos.
The OpportunityWe are searching for two passionate and driven Restaurant Supervisors to join our dynamic team at our new location in Pirgos Piraeus. As a Supervisor, you will play a critical role in ensuring seamless operation and exceptional guest experiences across all our restaurants. You will lead a team of servers, bartenders, and support staff, providing coaching and direction while upholding our high standards for service and quality.
Responsibilities:Leadership & Team Management:- Provide daily operational leadership and motivation to a team of servers, bartenders, and support staff.
- Conduct pre-shift briefings and ensure team members understand service protocols, menu specials, and daily tasks.
- Delegate tasks effectively and ensure all areas are well-staffed for optimal guest service.
- Mentor and coach team members on service techniques, product knowledge, and guest interaction.
- Evaluate team member performance and provide constructive feedback for continuous improvement.
- Address guest concerns and resolve any service issues promptly and professionally.
- Operational Excellence:
- Oversee restaurant set-up, ensuring a clean, well-organized, and inviting environment for guests.
- Maintain strict adherence to food safety and sanitation standards.
- Monitor inventory levels and ensure timely ordering and restocking of supplies.
- Assist with menu changes, specials, and beverage list updates.
- Collaborate with the Restaurant Manager to create an efficient and cost-effective operational plan.
Guest Service & Experience:
- Champion our commitment to exceptional guest service by actively interacting with guests, anticipating their needs, and exceeding their expectations.
- Ensure prompt and accurate order taking, food and beverage service, and bill presentation.
- Resolve guest concerns professionally and efficiently, ensuring a positive dining experience.
- Play an active role in upselling specials and creating a memorable dining experience for all guests.
Administrative Responsibilities:- Prepare daily sales reports and maintain accurate records.
- Monitor cash handling procedures and ensure compliance with company policies.
- Assist with scheduling and payroll processing as needed.
Qualifications:- Bachelor's Degree in Hospitality or a related field (preferred).
- Minimum 2 years of experience in a supervisory role within a high-end or fine dining restaurant environment.
- Proven leadership skills with the ability to motivate, coach, and develop a team.
- Excellent communication and interpersonal skills with the ability to build rapport with guests and staff.
- Strong organizational and time management skills with the ability to prioritize tasks and work effectively in a fast-paced environment.
- In-depth knowledge of high-end dining service standards and etiquette.
- Proficiency in restaurant Point-of-Sale systems and other relevant software.
- Strong attention to detail and a dedication to quality and flawless execution.
- Passion for the hospitality industry and a desire to deliver exceptional guest experiences.
- Fluency in Greek and English is required. Additional language skills are a plus.