TOR Hotel Group is a
family-owned business with a long heritage in hospitality, which dates back to
1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the
Tornivoukas family has continued its long tradition with the creation of 5
unique hotels in Northern Greece.
Join our team for season 2026 at Eagles Resort a unique 5*
Luxury Resort as a
Front Office Manager
Location: Ouranoupolis, Halkidiki
Key Responsibilities:
- Ensure that Front desk and Concierge operations (check in/out,
payments, keep area tidy, answer and redirect all incoming calls and e mails,
receive letters or packages and distribute them) are carried out in a smooth
and exceptional manner, manage all tasks, their respective delegation and
follow-up; schedule shifts
- Maintain effective communication with all related departments
especially housekeeping, maintenance and reservations to ensure smooth service
delivery
- Have constant detailed hotel product knowledge, up to date with
guest, VIP arrivals and events within the Resort premises
- Ensure that all guest registrations are completed and correspond
with Fidelio PMS guest information
- Handle all guest requests / complaints; oversee the procedure and
offer guidance and support entire team; maintain high visibility with guests
and employees
- Participate in staff selection procedure, identify training needs,
oversee training, perform employee appraisals
- Supervise that health and safety standards are
met and that all employees work in a safe environment and have knowledge of
recent health and safety regulations
- Prepare reports for management information
Qualifications / Personal characteristics:
- Minimum 2-3 years of experience in a similar position ideally
within a 5* Luxury Hotel
- Excellent knowledge of English language; a second language
(German, Russian or French) will be considered as an asset
- Computer literacy and experience in Opera / Fidelio programs
- Degree / Diploma in Hotel Management
- Excellent time management, multitask and organizational skills
- Strong communicative, interpersonal, managerial and problem
solving skills
Benefits:
- Competitive salary remuneration
- Career development in a fast paced growing work
environment
- Daily meals
- Training opportunities
TOR Hotel Group is an equal opportunity employer committed to
hiring a diverse workforce and sustaining an inclusive culture. We are proud to
offer excellent and professional working environment and further career
development to passionate professionals.
www.torhotelgroup.gr/career