Loyalty Executive (Ref: SIH/LE023)

Who do you want to become?

Are you our Future Leader? Are you ready to realize your potential? Are you searching for a real purpose and not “just another job”?

At the Sani/Ikos Group we take hospitality very seriously. As we expand with new Resort openings on an almost annual basis, our core purpose remains the same; encouraging guests to experience the Μagic of togetherness as the World’s Leading Family & Beach ResortTM.

Whether you’re looking for a strong career path in the hospitality industry, to learn new skills that will set you apart from the competition or to develop meaningful relationships and grow personally and professionally, our safe, strong, and sustainable environment might just be the perfect place for you.

Loyalty Executive (Ref: SIH/LE023)

Job Information
Office Location: Halkidiki | Greece
Department: Operations
Contract: Full time/Seasonal

Your main responsibilities

• Develop and manage strong relationships with colleagues across departments
• Support the Front Office team and the other department with Sani Rewards Program information, including guests, stars, loyalty benefits and terms & conditions
• Ensure that he/she can identify and recognize our loyal and repeat guests
• Manage personalization, printing and delivery of membership cards to operations teams
• Keep inventory of card and collateral orders, stock levels and delivery to operations departments
• Be the face of the “loyalty team”, and handle all aspects of communication, including negotiation and complaint handling from the guests
• Manage and coordinate all aspects of loyal member experience & guest experience from pre-arrival, arrival and post-stay
• Ability to interrogate guest profiles when needed
• Update of loyalty-related content across channels when required
• Perform other duties as assigned

• Proven experience of minimum 2-3 years in a similar role, ideally in the Tourism/Hospitality industry
• Knowledge of Opera PMS (Hotel Property Management Software)
• Excellent computer literacy (Microsoft Office, Word, Excel)
• Fluency in English
• CRM experience would be a plus
• Understanding of GDPR

• Becoming a member of an organization that cares about its people, the environment and the local communities.
• Have room to grow and develop via numerous opportunities for learning, professional development and career advancement.
• Certainly not “just another job”, but a place where people connect for life, and the work that they do means so much to both guests and colleagues alike.
• Job safety and security in a continuously expanding and dynamic organization.
• Competitive remuneration package with insurance and a number of work provisions.