Hotel Operations Manager (Paros)
About Work For All
Work For All is a specialized recruitment and staffing company dedicated to achieving the best possible match between candidates and employers. We support employees in their professional development and help businesses grow sustainably by providing the right personnel. Our vision is a workplace with equal opportunities for all, where diversity is a strength and inclusion leads to success.
Work For All is seeking a Hotel Operations Manager on behalf of luxury 5* hotel in Paros.
About the Hotel
Located approximately 2 kilometers from the Parasporos area in Paros, the hotel is a tranquil hospitality destination where traditional Cycladic architecture meets the serenity of nature. The property features 46 elegant rooms, designed with an emphasis on comfort, understated luxury, and an authentic guest experience. The hotel offers an à la carte restaurant serving Greek and Mediterranean cuisine from morning until night, while the all-day pool bar provides light meals and refreshments by the pool. A fully equipped spa is also available, offering guests moments of relaxation and well-being. Ideal for couples and adult guests, the hotel combines a peaceful atmosphere, effortless elegance, and personalized hospitality in a welcoming environment.
Key Responsibilities
- Oversee and coordinate the daily operations of the hotel and all departments, ensuring smooth and efficient operations and the delivery of high-quality hospitality services.
- Lead, supervise, and evaluate departmental teams, fostering effective collaboration, improving performance, and maintaining a positive working environment.
- Develop and implement strategic workforce planning, including analysing staffing requirements across departments, optimising workforce allocation, and adjusting staffing levels according to operational needs and hotel occupancy.
- Participate in the preparation, development, and monitoring of the annual operating budget, with particular emphasis on managing and controlling payroll costs, overtime expenses, and other personnel-related expenditures.
- Plan, approve, and monitor staff schedules across all departments, ensuring adequate staffing levels per shift and effective management of annual leave and days off.
- Participate in recruitment, onboarding, training, and employee performance evaluation processes in collaboration with departmental managers.
- Continuously monitor and ensure compliance with Standard Operating Procedures (SOPs), internal policies, and hotel operational standards across all departments.
- Handle guest feedback, complaints, and complex requests with professionalism and a guest-oriented approach.
- Develop and implement initiatives to improve operational efficiency and hotel profitability through monitoring operating expenses, managing inventory, and implementing effective cost-control measures.
- Promote the hotel's services and those of its external partners, contributing to the achievement of commercial and financial objectives.