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Η αγγελία εργασίας έχει λήξει
09/05/2019

Contact Center Supervisor

Τηλεφωνικές Υπηρεσίες

Πόλη ΑΘΗΝΑ - ΑΤΤΙΚΗ
Απασχόληση Πλήρης απασχόληση
Επίπεδο Σπουδών Τεχνολογικό Εκπαιδευτικό Ίδρυμα (ΤΕΙ)

Περιγραφή

Exciting opportunity has arisen to work as a Contact Center Supervisor in energy sector! Does your work experience justify that you are a dedicated and customer-focused Contact Center Supervisor? Do you consider yourself as an inspiring professional who feels comfortable managing a team of customer centric agents that care deeply, genuinely and passionate about making sure their customers have an amazing experience?

As a Contact Center Supervisor you will be responsible for the full operational leadership and control of all customer service departments ensuring performance standards and company policies.

If the answer to all the above is yes, apply online now for the Contact Center Supervisor position!


As a Contact Center Supervisor you will be responsible to: 

  • Assume leadership responsibility for departmental tasks and contact center activities as required.
  • Evaluate employee key performance indicators and identify training needs and development opportunities.
  • Present call center performance reports to the top management.
  • Perform tasks to assure project and program service level requirements and goals are met.
  • Implement and monitor key controls and manage appropriate operational risks.
  • Monitor key customer service metrics and improve processes in order to maximize customer satisfaction.
  • Support and enforce contact center expectations and company policies and procedure

Απαραίτητα Προσόντα

The ideal candidate for this Contact Center Supervisor role should have:
  • Minimum 3-5 years of experience as a Contact Center Supervisor in service industries.
  • BSc degree.
  • Master that will be considered as an asset.
  • Proven team management and training skills.
  • Exceptional customer service and project management skills.
  • Team-spirit and ability to lead by example.
  • Passionate, committed and results-oriented.
  • Inspiring and motivational personality.

Παροχές

The company offers the following benefits for the Contact Center Supervisor position:
  • vibrant and fresh work environment.
  • a collaborative culture with customer centric values.
  • attractive remuneration package.


Does the role of Contact Center Supervisor sound like you or someone you know? We want to hear from you today! Apply online now!

Have some questions first? Call our office at +30 2106770523 and ask for Maria Stavraki. Otherwise, feel free to contact me at mstavraki@randstad.gr


Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.