ENTERSOFTONE - Redefining Business Software in an AI-powered Future
Established in 2025 through the strategic merger of Entersoft and SOFTONE, ENTERSOFTONE is a leading business software vendor in SE Europe with more than 1,500 employees and an extensive network of 700+ specialized partners, effectively serving a growing customer base of 90,000+ businesses across four countries (Greece, Cyprus, Bulgaria, and Romania). Driven by a strong vision, long-term strategy, and deep expertise, ENTERSOFTONE bridges the gap between cutting-edge innovation and real business challenges, delivering reliable, intuitive, and scalable solutions for sustainable growth. Utilizing Cloud, Web, and AI technologies, we offer a comprehensive product portfolio (ERP, CRM, HCM/Payroll, WMS, Accounting, e-Invoicing, Digital Commerce, mobile applications and industry-specific solutions) that empowers every business, enabling it to work smarter, faster, and more successfully.
At ENTERSOFTONE, we turn innovation into real business value - unlocking the full potential of enterprises in today’s fast-changing digital era.
We are looking for Customer Service Administrator to join our high caliber team.
Your contribution to the success of the team
- Manage incoming customer requests
- Manage and record all customer interactions in the CRM system
- Distribute calls and service requests while monitoring call flow to ensure efficient coordination and high-quality support
- Prepare and send quotes to customers to support the company’s commercial activities
- Collaborate closely with the technical team and other departments to provide seamless customer support
- Maintain a general overview of the call center operations and customer service processes
Your Qualifications & Competencies
- Bachelor’s degree in Business Administration or a related field
- At least 1 year of experience in an administrative or customer support role
- Experience with CRM systems
- Understanding of basic business operations and familiarity with the restaurant/hospitality environment is an advantage
- Strong organizational and coordination skills to manage multiple requests and route calls efficiently to the technical team
- Customer-oriented mindset with focus on problem management and support, without necessarily resolving technical issues personally
- Experience in customer service within the hospitality or food service industry is a plus, enabling empathy with client needs
Your Benefits
We are growing our team with the vision of having top performers who contribute directly to the growth of the company. As a result, we offer:
💰 Competitive remuneration package
❤️ Private health insurance plan
💯 Opportunity to work alongside people who are always eager to mentor
🚍 Transportation with company’s bus from central stations
📖 Funded training & development opportunities
🥪 Catering food services