Call Center Team Leader

Randstad is looking for a Call Center Team Leader on behalf of ZeniΘ, the 1st provider of integrated energy in Greece, with natural gas and electricity!

If you:

✓ Have expertise in telephone sales 

✓ Have managed a team in the past

✓ Have the ability to work in a fast-paced environment

✓ Want to develop your career by joining a leading company like ZeniΘ

then this role as a Call Center Team Leader is what you are looking for!

As a Call Center Team Leader your duties will be the following:

• Keep the team on track to meet daily and monthly performance goals.
• Support call center agents in troubleshooting and out-of-schedule issues, while mediating between segments to solve problems efficiently.
• Identify who needs training, give helpful feedback, and keep the team motivated.
• Take the lead on customer problems and make sure they get resolved quickly and professionally.
• Keep a close eye on retail targets to make sure the team is hitting its marks.

The ideal candidate for the position of Call Center Team Leader is a professional with:

• BSc degree will be an asset
• Previous experience in telephone sales, particularly in a similar position, is essential
• Demonstrated experience of at least 2 years in team management is required
• Computer literacy (MS Office, Internet)
• Very Good knowledge of English
• Familiarity with CRM software and telecommunication platforms is advantageous
• Excellent communication skills both oral and written
• Ability to manage a team
• Exceptional sales and negotiation skills
• Customer oriented personality
• Aptitude for problem-solving and attention to detail
• Effective time management

ZeniΘ offers the following benefits to the Call Center Team Leader:

• Competitive salary and benefits package upon qualifications
• Private medical insurance
• Private pension plan
• Monthly ticket restaurant, besides the salary package
• Specific educational package for every job role, financed by the company
• Monthly wellness allowance
• Employees’ discount program on company’s products (gas & electricity)
• Welcome pack with all the necessary IT equipment
• Multinational, friendly, and free of any kind of discrimination working environment
• Career growth opportunities upon performance appraisal

ZeniΘ is committed to providing a safe, flexible and respectful environment for all employees and clients, free from all forms of discrimination, bullying and sexual harassment. The aim is for our workforce to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best, regardless of race, ethnicity, color, religion, creed, gender, pregnancy, national origin, nationality, age, physical and mental disability, marital status, sexual orientation, and any other characteristic.

If you believe your profile could be a good match for the Call Center Team Leader role, apply now!

For more information on the Call Center Team Leader role, you can contact Eleni Karageorgou at +30 6955691829.

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. All applications are considered strictly confidential.