TOR Hotel Group is a family-owned business with a long heritage in hospitality, which dates back to 1925 and the opening of the first luxury hotel in Thessaloniki. Since then, the Tornivoukas family has continued its long tradition with the creation of 4 unique hotels in Northern Greece.
Join our family for 2021 season at Eagles Palace and Eagles Villas a unique 5* Luxury Resort as a
Night Auditor (Ref: NA21)
Location: Ouranoupolis, Halkidiki
Contract: Full Time /seasonal
Key Responsibilities:
- Ensure a polite and warm welcome to all guests, manage all department’s related operations (check in/out, payments, keep front desk tidy, answer and redirect all incoming calls and e mails, receive letters or packages and distribute them)
- Audit and balance reports from the day shifts; check figures, postings and documents for accuracy; record, store and analyze computerized financial information
- Follow the department cashier and credit card closure procedure; prepare a summary of cash, check and credit card activities
- Build full knowledge of resort and hotel facilities, activities, daily events and special food and beverage events
- Check to see that all charges are assigned to the appropriate departments; liaise and cooperate with other departments (reservations, housekeeping, maintenance)
- Maintain at all times a high standard of personal appearance and hygiene
- Ensure excellent response to all guest requests / complaints; maintain confidentiality of guests information and follow proper protocol