Receptionist B - Domes Noruz Kassandra

Welcome to Domes!

Domes Resorts is one of the most awarded and leading lifestyle hospitality brands in Greece, and one of the fastest up-and-coming in Europe.

With presence in Crete, Ionian Islands, Chalkidiki, Cyclades, Athens and Portugal, all our destinations have been handpicked with a culture to share and inspire by creating curated concepts and signature experiences through our 4 innovative brands and our affiliation with the biggest hospitality brands like Marriott & Hilton.

Our people constitute a key element of our success. We strongly support the power of our team, offering young people the chance to grow and own their career journey in a progressive & innovative working environment with passion, humbleness, and perseverance. Teamwork, integrity and career development are only some of the reasons that close to 2000 employees, each year, trust their future with us.

Domes Noruz Kassandra

We are currently hiring for our 5* resort Domes Noruz Kassandra, an ultimate luxury experience, located in Kassandra Chalkidikis.

Receptionist B

The Role:

The Receptionist B at Domes Resorts is responsible for ensuring a smooth operation during their shift at the front desk of our hotel. They are responsible for providing high-quality customer service, assisting guests with inquiries, and performing administrative duties related to front desk operations.

Some of the responsibilities:

Guest Service

• Greeting guests warmly providing a welcoming atmosphere at the front desk.
• Assist with guest check-ins and check-outs in an efficient, friendly, and professional manner.
• Respond to guest inquiries regarding hotel services, room amenities, local attractions, transportation, and other requests.

Communication and Coordination

• Communicate with housekeeping, maintenance, and other departments to meet guest requests (e.g., room preferences, special accommodation).
• Provide feedback and relay important information from guests to supervisors or other departments.
• Upsell room upgrades and additional services to maximize revenue.

Administrative Tasks

• Answer phone calls, emails, and other forms of communication professionally and courteously.
• Maintain accurate and up-to-date records of guest interactions, bookings, and financial transactions.
• Handle billing inquiries, process payments, and ensure accuracy in daily cash flow reports

Front Desk Operations

• Assist in maintaining the front desk area, ensuring it is clean, organized, and well-stocked with necessary materials (e.g., brochures, forms).
• Follow checklists to ensure all front desk functions are completed during shifts.
• Help monitor and ensure guest safety and privacy by adhering to the hotel's security policies.

Useful to have:

• Bachelor’s Degree/ Diploma in Hospitality is preferred.
• Previous experience in front office or guest services, in a luxury hospitality environment.
• Knowledge of the English language, a second language will be considered a plus.
• Proficiency with property management systems (Opera) and other hotel-related software.
• Building positive relationships with clients, colleagues, and visitors.

What you will bring:

• Excellent communication and interpersonal skills for managing interactions with both guests and staff.
• Ability to multitask, work under pressure, and resolve issues quickly and efficiently.
• A problem-solving approach with an eye for detail as the ability to think on one’s feet and address challenges
• Respect for diversity and inclusion in a professional setting.

You will benefit from:

• Competitive Remuneration Package
• Continuous Training & Development opportunities
• Friendly Work environment

Domes Resorts is an equal opportunity Employer.

All applications will be treated in strict confidentiality. 

Please note: Only short-listed candidates will be contacted.