Customer Care Advisors (Italian Language)

The Webhelp Group specializes in global Business Process Outsourcing (BPO), in particular in customer experience, payment services, sales, digital & marketing, across a range of voice, social and digital channels. Currently active in 26 countries, the company employs more than 50,000 Webhelpers across 86 services centers. The Webhelp Group is headquarted in Paris, France. The company has grown its revenues by more than 250% in the last 4 years by investing heavily in its human capital, creating a world-class working environment and implementing extensive personal and career development programs to become a great company to work for. We are currently seeking to cover on behalf of our clients, the above positions:

 

Customer Care Advisors (Italian)

A customer careadvisor, will act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction.

 

Responsibilities

• Manage large amounts of incoming calls

 

• Identify and assess customers’ needs to achieve satisfaction

 

• Build sustainable relationships of trust through open and interactive communication

 

• Provide accurate, valid and complete information by using the right methods/tools

 

• Meet personal/customer service team targets and call handling quotas

 

• Keep records of customer interactions, process customer accounts and file documents

 

• Follow communication procedures, guidelines and policies

Requirements:

 

• Proven customer support experience or experience as a client service representative

 

• Fluency in Italian {written and Verbal}

 

• Good MS Office skills

 

• Strong phone contact handling skills and active listening

 

• Customer orientation and ability to adapt/respond to different types of characters

 

• Excellent communication and presentation skills

 

• Ability to multi-task, prioritize, and manage time effectively

The Company offers:

• Competitive remuneration package

• Opportunities for international Career through WEBHELP International Mobility program

• A challenging working environment 

 

Why Should you apply:

Our clients are seeking teams of bright and diverse individuals to work in a brand new contact center which offers a wide range of support to users throughout the World. Teams are fully multilingual and you will work within a truly international organization and team. Do you want to build a career within a new multinational fast growing company in Greece? Are you interested in working for an innovative, technology driven company? If you say yes to these two questions, then we are waiting your application!

Non Discrimination: 

WEBHELP see diversity as a resource and encourages everyone regardless of gender, age, religion, ethnicity to seek employment with us.