Customer Service Coordinator

Are you an experienced Customer Service Agent ready for a career change? Do you have outstanding communication skills and full fluency in English?

Are you looking for your next career step to take on coordination responsibilities?

Then we are looking for you! Apply now for the Customer Service Coordinator position and join a dynamic, multi-national, premium home appliance brand.

As a Customer Service Coordinator, your key responsibilities will include:

• Provide exceptional customer service both in Greek and English, handling complex queries via phone calls and emails.
• Diagnose and resolve product issues, offering clear instructions and effective solutions/workarounds.
• Manage B2B orders and inquiries efficiently, serving as the central contact point for business clients.
• Maintain up-to-date product expertise and educate customers on safe use and maintenance.
• Log interactions accurately in the CRM system, categorize cases, and ensure timely follow-up until full resolution.
• Collaborate closely with the Technical Team, Sales Team, and external freelancers to streamline customer support.

The ideal candidate for the Customer Service Coordinator position should possess the following qualifications:

• 1-3 years of proven experience in a similar Customer Service role. Experience with consumer electronics or home appliances is considered a strong plus.
• Excellent written and verbal communication skills in both Greek and English, essential for liaising with international contacts.
• Strong Problem-Solving capabilities and proven Technical Troubleshooting skills.
• Proficiency in using CRM/ticketing tools and standard Microsoft Office applications.
• Customer-centric mindset, combined with high levels of patience and resilience under pressure.
• Detail-oriented approach and strong sense of accountability for case management and closure.
• A Team Player with adaptability and ability to thrive in a fast-paced, multi-cultural environment.

Our client offers a comprehensive package of benefits for the Customer Service Coordinator position:

• A competitive salary package with annual reviews, including private insurance and a full-time, permanent contract.
• Hybrid working model (1 day per week remotely) for improved work-life balance.
• Continuous training on new product releases and advanced troubleshooting methods.
• Specialization opportunities across various domains (e.g., technical support, escalations, quality assurance, training).
• Clearly defined career pathways into senior positions, such as Team Leader, Supervisor, or Operations roles.

Have some questions first? Feel free to reach out Mariam Awad at mawad@randstad.gr or  +30 6942201843

Please note that for transparency and equity reasons, only those applications made online via our site will be assessed. After the screening of all the CVs received, we will only contact the candidates who meet the requirements of the job to arrange an interview. ​ All applications are considered strictly confidential.